Support is available to assist with questions, account-related issues, technical concerns or general feedback. For account enquiries, verification help or payment questions customers can contact the team by email, phone or live chat. Technical faults and complex cases are handled by specialist agents who aim to respond promptly and fairly; the support centre can also advise on safer-gambling measures and give guidance in favour of responsible play.
| Department | Contact |
|---|---|
| Customer support | [email protected] — for account, verification and technical enquiries |
| General enquiries | [email protected] — company or billing enquiries |
| Affiliate enquiries | [email protected] — partnerships and promo enquiries |
| Phone | +44 20 7946 0321 (for urgent account support; local rates apply) |
| Working hours | Live chat 24/7; email replies usually within 24 hours |
Email is the preferred way to contact BassWin for detailed requests, account issues or any enquiries requiring explanations or documents. Send messages to [email protected] with a clear subject line and current contact details. Including any relevant attachments (ID, screenshots) speeds resolution. Allow time for verification and a prompt will follow; incomplete information may delay handling of your case.
Support aims to respond promptly to all enquiries. Most requests receive a reply within one business day; simple account and payment questions are often handled sooner via live chat. Complex cases — such as KYC, disputed transactions or technical investigations — may require additional time and could take several days while documentation and specialist review are completed.
We welcome your feedback, suggestions and ideas for improving the website. Please share any comments about features, usability or content — every submission is read carefully by our team and used to shape updates and improve the user experience. Your input helps prioritise improvements, so do get in touch and tell us what would make the site better for you.
