At BassWin we are committed to promoting safer gambling and helping players keep control of their play. We recognise that gambling should remain an enjoyable activity and that some customers may need tools or support to manage their spending, time online and overall behaviour. This page explains the protections and practical options available to help maintain controlled play and player safety.
We prioritise clear information, easy access to account controls and prompt responses to requests for limits or account changes. Our approach is to offer simple, transparent options so customers can choose the level of control that suits them while remaining responsible and informed.
Players can use a range of built-in tools to manage their activity. These include configurable deposit and loss limits, session timers, voluntary time-outs and the option to self-exclude. We encourage users to apply the controls that best match their circumstances and to update settings as needed.
Deposit limits let you cap the amount you place into your account over daily, weekly or monthly periods. Setting lower daily or weekly limits is a practical way to control short-term spending and avoid unplanned deposits. Limits can usually be adjusted via your account area or by contacting support, with some changes taking effect after a cooling-off period.
Loss limits allow you to restrict net losses over a defined period. These limits help prevent chasing losses and provide an additional layer of financial control. We recommend setting conservative loss limits if you find it difficult to stay within intended spending levels.
Session timers and account breaks support healthier play patterns. You can set reminders or automatic session end points, and request temporary account breaks for a set number of days. Short breaks are useful for reassessing behaviour without taking more permanent action.
Self-exclusion is a stronger step for those who need a significant pause from gambling. Customers can request an exclusion for fixed periods or permanently. During self-exclusion the account is closed for the chosen period and we will not allow access. We will also provide information on reinstatement procedures when the exclusion ends.
If you or someone you know needs further help, independent UK organisations can offer confidential advice and treatment options. Consider contacting GambleAware, GamCare or NHS gambling support services. If you need help applying account controls or arranging self-exclusion, contact our support team via the account help centre and we will assist you in taking the appropriate steps.
