Responsible Gambling Policy

At BassWin we take safer gambling seriously. We want everyone to enjoy controlled play and to stay in charge of their time and money. This page explains the principles we follow and the practical tools and steps you can use if gambling stops being fun.

Our player protection principles

We aim to promote responsible play by offering clear information, practical controls and easy access to support. We encourage customers to set personal limits, take regular breaks and contact our team if they notice worrying behaviour. Our approach is based on prevention, early intervention and practical support.

Activity-control tools

You can manage your play using a mix of in-account options and support-assisted measures. Where available, use the account settings to apply limits; alternatively, contact live chat or customer support to request changes. We will act promptly to apply agreed limits or account actions.

Deposit limits

We support deposit controls so you can cap how much you add to your account. Limits can be set for daily, weekly or monthly periods depending on your preference. If you need a specific restriction applied, contact support and we will put it in place.

Loss limits

Loss limits help you control total net losses over a chosen period. You can request a loss limit via your account or through the support team. These limits are designed to reduce the risk of chasing losses and to encourage responsible budgeting.

Time limits and session controls

You can take short breaks from play or request longer account time-outs. Session reminders and reality checks are recommended tools to keep play in perspective. If you want a temporary pause or a longer break, tell our team and we will apply the measure for the agreed period.

Self-exclusion

If you need to stop gambling for a while, self-exclusion is available. This blocks access to your account for the duration you choose and can be extended or made permanent. To start a self-exclusion, contact customer support and we will guide you through the process and confirm the action.

Signs of problematic behaviour

Look out for warning signs such as spending more time or money than planned, difficulty stopping, borrowing to gamble, or neglecting responsibilities. If you or someone you know shows these signs, consider using limits or seeking professional help.

Practical tips for staying in control

Set a budget before you play, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and keep a clear record of your activity. Share concerns with family or friends and be honest about changes in behaviour.

Professional help and support organisations

If you need extra support, contact recognised organisations such as GambleAware, GamCare or Gambling Therapy. These groups provide confidential advice, self-help tools and referrals to local services. If you need immediate assistance while using Bass Win, get in touch with our support team and we will help you find the right specialist service.